Cancellation and Refund Policy

Introduction

Enerzon Technologies Private Limited follows a structured cancellation and refund policy designed for marketplace transactions, escrow-backed flows, and platform services.

These terms govern how cancellations, reversals, refunds, and dispute-led releases are handled across the platform.

Deal and Order Cancellations

• Cancellation requests are ordinarily considered only before a deal has been confirmed by both parties.
• Once payment has been initiated through escrow, cancellation may require mutual consent or dispute resolution.
• If dispatch, loading, or transporter handoff has already started, a cancellation request may be declined.
• Offers and counter-offers that have not yet been accepted may generally be revoked without penalty.

Commodity-Specific Terms

• Because Enerzon supports bulk commodities such as coal, biomass, coke, and related products, cancellations after dispatch may not be accepted.
• Refund or replacement claims may be initiated if delivered quality materially differs from the agreed commercial or technical specifications.

Damaged, Defective, or Mismatched Goods

• Claims for damaged, defective, or specification-mismatched goods should be raised within 7 days of receipt.
• Supporting evidence may include photographs, inspection notes, lab reports, and deal-specific communication records.
• Independent third-party sampling and testing reports may be required where quality disputes cannot be resolved from primary evidence alone.

Platform Service Fee Refunds

• Listing promotion fees, memberships, and comparable value-added service charges are generally non-refundable once activated or consumed.
• If a paid service could not be delivered because of a technical failure attributable to Enerzon, the relevant service fee may be refunded in full.

Escrow-Protected Transactions

• Funds in escrow are held until the deal is completed or otherwise resolved according to the transaction workflow.
• If a dispute arises, escrowed funds may remain on hold until mutual agreement or formal platform resolution is reached.
• Approved escrow refunds are ordinarily returned to the original payment method within 5 to 7 business days after resolution.

Refund Processing Timelines

How to Request a Refund

To request a cancellation or refund, contact support with the following information:

• Registered name and account email or phone number.
• Deal ID, order ID, or transaction ID.
• Reason for cancellation or refund.
• Relevant supporting documents, such as photographs, inspection records, or lab reports.

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